We fill many orders in a day and accidents happen, So if you recieve the wrong product for any reason, you can return your items for a prompt exchange. Exchanges need to be within seven days of recieving product. We will replace product with like item if you recieve a defective package. Jerky is an art and it's tenderness varies per cow, and moisture is based on humidity on the days it's being processed. So from time to time you will have jerky that is dryer or wetter than you remember it or tougher. There are no two cows alike . Please mail your package in a prepaid, insured, traceable method to the address below.

Oregon Trail Jerky

P.O. Box 211

Castle Rock, Colorado 80104